I like to use the ASHEN model to guide our PKM capture process so that we cover majority of the artefact. The ASHEN model was introduce by Dave Snowden. I also came across this article entitled ‘I only know what I know when I need to know it - embracing the active management of tacit knowledge’, thinking back this statement is quite true as we will only find out when we need information/knowledge and to know when we need to know something. We tend to find out the latest research for the required answer when asked.
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